How F'd is the Card Player Tournament Website?

• Chat Transcript with melvin of General Support‏

Actions

melvin (melvin@evansindia.com)

Add to contacts

8:20 AM

To: fliphall@msn.com

Hello phil hall,
 
 
 
Thank you for taking the time to chat with us.  Below is the complete transcript for your reference:
 
 
 
===
 
Question: Hello, I won the card player direct qualifier 11/28 7:45 p.m. tournament.  I started with 187577 points.1st prize, 49,207 pts.not showing up yet
 
===
 
melvin has joined the chat.
 
 
 
melvin:
 
Hello. Thank you for contacting ZEN Customer Support.
 
 
 
melvin:
 
Please allow me a moment to review your concern.
 
 
 
melvin:
 
 Thank you for waiting.
 
 
 
melvin:
 
We show you finished 1st in the Card Player Cruise Direct Qualifier & won an invite to the Card Player Cruise Championship.The points are not awarded for this tourney.
 
 
 
phil hall:
 
Why does it show points for final table then?
 
 
 
phil hall:
 
when you look at tournament prizes
 
 
 
melvin:
 
We apologize for the inconvenience. Please take a screen shot of this and send us the screen shot. We will investigate.
 
 
 
phil hall:
 
it clearly stated 49,207 points for 1st
 
 
 
phil hall:
 
i can't take a screen shot
 
 
 
phil hall:
 
of something already done
 
 
 
phil hall:
 
look at any tournament similar to this that is active now.
 
 
 
phil hall:
 
This keeps happening.  You need to clean up the software program if you are not going to award points, then don't show that you are.....
 
 
 
phil hall:
 
please investigate and email back to me....
 
 
 
melvin:
 
We need screen shot to investigate this. Please send a screen shot to support@zenentertainment.com
 
 
 
phil hall:
 
again, how can i take a screen shot of something that no longer exists?  
 
 
 
melvin:
 
If you face same problem next time. Please send a screen shot.
 
 
 
phil hall:
 
Please take some responsibility for your own programming and investigate.
 
 
 
melvin:
 
Sure
 
 
 
phil hall:
 
I will in the future, but this is just not right.
 
 
 
melvin:
 
I apologize, I'll let the tech team know about this.  
 
 
 
phil hall:
 
How do you expect players to continue if they do not trust your integrity?  We all know about the issues of other sites.   
 
 
 
phil hall:
 
Thank you.
 
 
 
Disconnected by the visitor. Chat session has ended.
 
=== END OF CHAT ===
 
 
 
 
 
 
 
Thank you,
 
melvin
 
melvin@evansindia.com